When there is an problem ..staff helps you right away and do their best to make your stay comfortable )

Beautiful hotel

The casino next door The rooms were really clean The beds were perfect The showers are great

The live and cooking buffet

“My tip: Veenendaal is great to shop and only 20 minutes driving”

What a great experience

We did not have any negative encounters or experiences at all during our 4 day visit. Our room was splendid, comfy and clean with a magnificent view from the 5th floor. On the second day we had our breakfast in our room, we could eat from this all day All staff were patient and friendly. Breakfast downstairs was great too, as well as the dinner we had on the last night. Service as well as the food was superb

No minus points at all.

“My tip: Cocktail bar Sixx is a must-do, we went there on Saturday night and had a great time with live-music and 3 different very nice cocktails. Next time we will check out the sushi bar. Thanks to everyone for making us feel so welcome and relaxed, keep it up ”

Peaceful Luxurious

The Van de Valk Tiel, is a hidden gem, I upgraded to a luxury superior king room for just 5 euro more on that evening, Front staff was pleasant and accommodating, it has a Grand lobby that sits right next to a cozy cafe, the room was extremely quiet as promised on the site, with the most amazing view, the bathroom was the highlight for me with a XL Tub and walk in shower.

Room Service options at the night should be better very limited and you have to pick it up yourself in the lobby area, the air in the room was extremely dry despite how really cozy I felt, however cracking open the window a bit helped but the thermostat wasn t very effective or I just couldn t figure it out, Breakfast should end at 11 30am not 10 am or even 12 am, when you go away for a relaxed evening or weekend you are not trying to wake up before 10am because sleeping in later is the objective.

“My tip: If you travel by train like I did, make sure to take a taxi outside of the station, taking a bus will leave you walking for 20mins, the same if you are leaving for the station again, I would recommend stopping at a supermarket for late night snacks and drinks if you are doing late check in so you dont have to worry about the limited options in the night, however some nights the skyy bar is open check the website.”

SERVICE STAFF LACK CUSTOMER SERVICE SKILLS

The reception staff were warm and helpful, rooms were spacious and clean. The facilities, in particular restaurants were excellent value.

The cafe bar staff were slow and without personality, with an air of resentment in their approach to their job, which made me feel uncomfortable. Customer service skills were completely lacking with these people who, to a point ruined my stay. Urgent Customer Service training required

“My tip: I visited the town centre on Saturday which is quite vibrant with good bars and restaurants ”

Service

We found the location wonderful. Hotel was clean and rooms very comfortable.

The level of service at reception was very poor. No assistance in activities outside hotel. Rude remarks and attitude when asking questions and making requests. Staff in hotel was worst I have experienced anywhere. At lunch, dinner buffet we were unable to even receive our bill. We had to request Manager to find our Service. Breakfast buffet service was somewhat better. Assistance with taxis, airport travel, wake up calls was terrible. This was totally opposite of our experience aT Sir Albe

“My tip: Hire or train for better hospitality from Staff”

Deception

The swimming pool

Personal not sympatic Nobody to ask to drink Room very cold No bath to be relax

“My tip: Nice swimming pool, fitness massages”

Super

The bar at the 16th floor

None

Comment above should be sufficient.

the service at the desk was commendable.

The room heating system left much to be desired, we never really got comfortable. The bathtub could have had a anti-slip mat and the dispenser in the shower was empty.

“My tip: On October 12th we were going to enjoy a leisurely breakfast in your restaurant. We wanted to sit by the window, and the step down from the main area was very poorly indicated, so that I had a very bad fall, which resulted in a ride to the local hospital by ambulance for X-rays. Fortunately nothing was broken, however I still live with the bruises which I can assure are very painful.”

Otherwise good hotel ruined by poor check in/customer service.

Cöst: 80 euros per night made this hotel a good deal. Location: right off the main highway. Parking: plenty of parking Elevators: good elevators Safe in room.

Check-in: One of the worst check in experiences we've ever had. Unfriendly and would not let us into the room early without paying an extra 20 Euro charge. The hotel was mostly empty and they could have easily let us into a room a little early. The receptionist made no effort to try. Kept us waiting in the lobby right up till the 2 p.m. official check in time. Need to be sent to school to learn customer service. Breakfast charge: Price gouging an extra 10 euros per person for breakfast.

“My tip: No need to arrive early to the hotel.”

Nice hotel not far from the highway

Not far from the highway (but quiet place), big parking, nice and helpful staff. I like to stay there one more time.

nothing

“My tip: Tiel - nice old town. Good place to stay and visit nearby cities (for ex. Utrecht)”

wij hadden én goede vakantie én goed hotel

De bedden waren te zacht. Het instellen van de dusch was moeilijk

“My tip: Wij komen er graag weer terug.”

Very nice hotel for a stay in Tiel, I'll be back.

The staff was friendly and professional. The breakfast selection was fantastic. Every meal at the restaurant was well prepared and delicious.

No english language tv channels

“My tip: Great breakfast Great Staff Great restaurant ”

Typical hotel catering for business people.

Staff very friendly and reception in particular. Food good value and quality acceptable.

Wifi was poor. Had to change rooms twice before getting a strong signal. Building work ongoing but not too much inconvenience.

“My tip: Buren is a delightful town where the Dutch royal family started. Don't miss the royal household,now a museum close to the river.”

Satisfactory priced business travel hotel

Good location near highway A15 and industrial places in Tiel, NL. Good breakfast choice of foods. Good dinners. Pricing meets the quality recieved.

No fitness room that was easy to find.

Fairly good hotel, reasonable value for money

Central location, Tiel is a nice town to visit (especially the 2nd weekend of September, because of all the activities).

Hotel is rather old, breakfast buffet has an unlogical layout (although quality is excellent). Due to this unlogical layout, a lot of people walking around, long queues which are not neccessary if the layout would be better.

value for money

good location, food resonable if not a bit expencive, good service in general.

Situation, price

Too old infrastructure

Excellent reception, hepfull, cheerfull and "happy". Watched as they saw off a team of young Italian footballers, they made the teams day - WELL DONE

Nice Restaurant

Old bathroom. Poor shower mixer.

moh

werry friendly receptionist

litle cold room , but not bigger problem

Good location, but needs work

This hotel is located very conveniently for my visits to Holland and it is easy to get to given immediate access to the A15 freeway.

The rooms and hotel interior in general are quite worn and in need up renovations/upgrades. Although prices are not sky high, the value for what is provided is questionable.

Large rooms although a little dark in decor

No sign indicating that hotel was the Hotel Van De Valk. Confusing to see hotel called Hotel Tiel

Easy access from the motorway.

There was no waterpressure in the shower. Filled in the complaints card saying what was wrong. Was told it was fixed. Next morning, still no waterpressure in the shower. Contacted reception who informed me that then they couldn\'t fix it in time. Had also been promised that there would be wireless internet in the room, there wasn\'t.

The hotel staff was well trained and professional

The room needs to be updated/remodeled. The exterior of the hotel was not pleasant and the parking lot was inconvenient.